Privacy Policy

At Goldrush Morula, we are committed to protecting your personal information and ensuring compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, process, and protect your personal information when you visit our premises, use our services, or access our website at https://goldrushmorula.co.za.

By using our services or website, you agree to the practices outlined in this policy. If you do not agree with this policy, please discontinue use of our services and contact us for clarification.

1. Business Information and Contact Details

Goldrush Morula is your premier entertainment and gaming destination located in Mabopane, North of Pretoria.

• Address: Lucas Mangope Rd, Mabopane Unit U, Mabopane, 0190
• Phone: +27 (0) 12 799 0000
• Operating Hours:
  • Sunday – Thursday: 09:00 – 02:30
  • Friday – Saturday: 09:00 – 04:00

Key Contacts

• Johannes Joubert
  • Phone: +27 (0) 79 886 1337
  • Email: [email protected]
• Sizakele Radebe
  • Phone: +27 (0) 82 865 6464
  • Email: [email protected]

2. Information We Collect

Goldrush Morula collects personal information to provide and enhance our gaming, entertainment, and customer services while ensuring compliance with legal and regulatory obligations.

Categories of Information We Collect

• Customers:
  • Name, contact details (email address, phone number), ID number, date of birth, gender, and banking or payment details.
• Website Visitors:
  • IP address, browsing history, and details submitted through online forms or email.
• Job Applicants:
  • Name, contact information, qualifications, CVs, and employment history.
• Suppliers and Contractors:
  • Business registration details, tax information, payment or banking information, and contact details of representatives.

3. Purpose of Processing Personal Information

We process your personal information for the following purposes:

1. Service Delivery:
   • Provide gaming and entertainment services.
   • Process deposits, winnings, and refunds securely.
2. Customer Support:
   • Address inquiries, complaints, and feedback.
   • Provide updates on promotions, events, and services (with consent).
3. Legal Compliance:
   • Meet obligations under South African gambling laws.
   • Conduct audits and maintain accurate records.
4. Marketing:
   • Send tailored offers and promotional materials, with an option to opt-out.
5. Fraud Prevention and Security:
   • Protect against unauthorised access, fraud, and other illegal activities.

4. Lawful Processing of Personal Information

Goldrush Morula ensures that all personal information is processed lawfully and in line with the following principles:

• Processing is based on your consent, where required.
• Processing is necessary to fulfill a contractual or legal obligation.
• Processing is required for legitimate business interests, such as fraud prevention and improving our services.

5. Sharing of Personal Information

Goldrush Morula may share your personal information with:

• Third-Party Service Providers:
  • For payment processing, technical support, or marketing activities.
• Regulatory Authorities:
  • To comply with gambling laws and other legal obligations.
• Law Enforcement:
  • When required to assist in investigations related to fraud or other unlawful activities.

We ensure that all third parties adhere to strict confidentiality and data protection standards.

6. Retention of Personal Information

We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once this period has expired, data will be securely deleted or anonymised.

7. Your Rights Under POPIA

As a data subject, you have the following rights under the Protection of Personal Information Act (POPIA):

1. Access Your Information:
   • Request a record of the personal data we hold about you.
2. Correct Your Information:
   • Request updates or corrections to your data.
3. Withdraw Consent:
   • Opt-out of marketing communications or withdraw consent for specific processing.
4. Request Deletion:
   • Request that your personal data be deleted where retention is no longer necessary.

To exercise your rights, contact Johannes Joubert or Sizakele Radebe at the details provided above.

8. Cookies and Website Usage

Our website uses cookies to improve your browsing experience and track usage patterns. Cookies may be used to:

• Enhance website functionality.
• Remember user preferences for a personalised experience.

You can disable cookies through your browser settings, but this may limit the functionality of the website.

9. Security Measures

Goldrush Morula implements robust security measures to safeguard your personal information. These measures include:

• Data encryption and secure access controls.
• Regular system monitoring and vulnerability assessments.
• Policies to manage and respond to potential data breaches.

10. Responsible Gambling

Goldrush Morula is committed to promoting responsible gambling. If you or someone you know needs assistance, please contact:

• National Responsible Gambling Programme (NRGP)
  • Toll-Free Helpline: 0800 006 008
  • WhatsApp Support: +27 76 675 0710

For more information, visit https://responsiblegambling.org.za.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our operations or legal requirements. Any changes will be posted on our website with the effective date. Continued use of our services constitutes acceptance of the updated terms.

12. Contact Information

For questions or concerns about this Privacy Policy, please contact:

• Goldrush Morula Main Office
  • Phone: +27 (0) 12 799 0000
  • Email: [Insert General Email Address]

Alternatively, you may contact the Information Regulator:

• Website: https://www.inforegulator.org.za
• Email: [email protected]