Responsible Gambling

At Goldrush Morula, our goal is to ensure that gambling remains a fun and responsible activity. While most patrons enjoy gambling as a recreational pastime, we recognise that it may become excessive for some, potentially leading to addiction or other personal difficulties. To assist those in need, we are dedicated to promoting responsible gambling and providing resources to help prevent and address problem gambling.

Our Commitment

Goldrush Morula is:

  • Fully licensed and regulated.
  • Dedicated to safeguarding minors and vulnerable individuals.
  • Proudly partnered with the South African Responsible Gambling Foundation (SARGF), offering free and confidential counselling services.

Voluntary Exclusion Programme

For individuals who feel the need to take a break from gambling, our Voluntary Exclusion Programme provides an effective solution. This free service helps patrons regain control and is available at all Goldrush locations. The programme offers flexible options to meet individual needs:

  • Casino-Specific Exclusion: Restrict access to Goldrush Morula only.
  • Provincial Exclusion: Prohibit access to all Goldrush locations within a specific province.
  • National Exclusion: Block access to all Goldrush locations across South Africa.

In provinces such as Gauteng and the Eastern Cape, you can extend your exclusion to other licensed gambling venues by completing the necessary forms through the Provincial Gambling Boards.

Steps to Enroll in the Voluntary Exclusion Programme

  1. Obtain the Exclusion Forms:
    • Collect all necessary forms at Goldrush Morula during operating hours.
    • Alternatively, request the documents from your Provincial Gambling Board.
  2. Complete the Application:
    • Visit the casino’s security team for private and confidential assistance.
    • Submit the completed forms along with a recent photograph.
  3. Submit and Confirm:
    • Goldrush will process your application and notify relevant parties.
    • You will receive confirmation once your exclusion is in effect.

Exclusion Duration

  • Minimum Period: Six months.
  • Reinstatement:
    • Apply in person at the casino where the exclusion was initiated.
    • Provide proof of counselling (for provincial/national exclusions).
    • Your application will be reviewed before access is reinstated.

Support Services

Goldrush Morula strongly encourages those experiencing gambling-related challenges to seek help. The National Responsible Gambling Programme (NRGP) offers:

  • Toll-Free Counselling Line: Call 0800 006 008 for 24/7 confidential support.
  • WhatsApp Support: Message “HELP” to 076 675 0710.
  • Face-to-Face Counselling: Access a network of qualified professionals for in-person assistance.

These services are free of charge and available to individuals as well as their families.

Educational Initiatives

To raise awareness about responsible gambling, Goldrush Morula provides:

  • Responsible Gambling Training: Interactive sessions for staff and patrons to promote safe gambling habits.
  • Self-Assessment Tools: Use our online quiz to evaluate your gambling behaviours and determine whether further assistance is necessary.

Consequences of Breaching Exclusion

Goldrush Morula enforces strict compliance with exclusion policies. Breaches may result in:

  • Loss of Winnings: Winnings during an exclusion period will not be paid out.
  • Legal Action: Attempts to enter the casino during exclusion may lead to trespassing charges.

Contact Us

If you or someone you know is struggling with gambling-related issues, we’re here to help. Reach out to Goldrush Morula or the SARGF for support anytime:

  • Toll-Free Counselling Line: 0800 006 008
  • WhatsApp Support: 076 675 0710
  • Email: [email protected]

At Goldrush Morula, we are committed to ensuring gambling is both safe and enjoyable for all. Remember, knowing when to stop is the mark of a true winner.

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